Complaints


If your order is incomplete, please contact our Customer Care, either by e-mail at ecommerce@drvfirenze.com or by phone at +390230329322, always indicating the order number reference and photos of the products received. Our operators will provide assistance.

If your order results from the delivered tracking number, but you have not received it, please contact our Customer Care, either by e-mail at ecommerce@drvfirenze.com or by phone at +390230329322, always stating the order number reference. Our operators will provide you with immediate assistance.

Should your order appear to have shipped, but you have not received it, please contact our Customer Care, either by e-mail at ecommerce@drvfirenze.com or by phone at +390230329322, always quoting the order number reference. Our operators will provide you with immediate assistance.