COMPLIMENTARY FOR YOU: 25ml spray with any order 100 € or more - 100ml spray + 25ml spray with any order 250 € or more
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FAQ'S

Why buy on Dr. Vranjes Firenze website?

As the official online store we have the entire range of Dr. Vranjes Firenze products. It is also easy and secure.

How is it possible to receive updates on the world of Dr. Vranjes Firenze?

1. Sign up for our newsletter.
2. Follow our Facebook and Instagram pages.

Are the Dr. Vranjes Firenze products tested on animals?

Our company policy is that no Dr. Vranjes Firenze product is tested on animals.

Do the Dr. Vranjes Firenze products contain chemical elements?

For over 35 years in Florence, we have continued to select only the finest essences available worldwide. Some of these are natural while others - to combat the extinction of increasingly rare flower and animal species - are artificially reproduced in a laboratory. All our products are designed to bring benefits into the homes and lives of our consumers!

PRODUCTS

How long does the fragrances last?

It depends on many factors, both environmental and physical, such as: dimensions and temperature of the room in which it is placed, sun exposure and ventilation. For increased lifespan, we recommend you to keep the liquid topped up at the height of the bottle's curve.

How to choose the correct diffuser size?

In order to choose the right bottle size, you must consider the size of the room in which it will be placed. Consult the instructions found in each product page.

Where is the best position to place the bottle?

At waist height. For medium-sized rooms it is best to keep the product at the centre of the room, for larger rooms, two or more bottles should be positioned on opposite ends of the room.

Is it necessary to use all the sticks supplied?

Yes, it is very important in order to guarantee a longer lasting fragrance. The number, height and diameter of the sticks are carefully studied and paired with each bottle to ensure that the fragrance has optimum performance and that the correct amount of oxygen enters.

How often is it necessary to turn the sticks?

Turn all or some of the sticks at least once a day in order to obtain the correct intensity of the fragrance.

Where are the Dr. Vranjes Firenze home fragrances made?

All our fragrances are designed and produced in Florence, Italy.

Can Dr. Vranjes Firenze products be placed on any surface?

We recommend placing our products on stable and heat-resistant surfaces, avoiding polished, varnished or painted surfaces. Do not place them on electrical equipment, or near or over sources of heat or flammable materials.

Can you extinguish the candle with water?

It is absolutely not recommended: it is recommended to avoid the use of any liquid.

Is it possible to reuse the same bottle by refilling it with a new fragrance?

Yes, only after having thoroughly washed it first with water, then with alcohol and ensure it has dried.

Are new sticks included with a refill?

Yes, the refill is always accompanied by a set of new sticks.

Can the sticks be reused?

It is not advisable to reuse them in the bottle, but they can be used in other ways, for example stored in furniture and bundled.

ORDERS

Is there a need to sign up on the Dr. Vranjes Firenze site in order to purchase?

No, it is not necessary to sign up.

Is it possible to get help with an order?

Contact our Customer Service by phone: + 39 055 0936070 or send an email to: ecommerce@drvranjes.it.

What should be done if the wrong item is purchased?

Contact our Customer Service easily and quickly by email at: ecommerce@drvranjes.it or by phone at: + 39 055 0936070, (always cite the order number).

SIGN UP

What are the advantages of being registered on the Dr. Vranjes Firenze website?

By signing up on our website, you can edit and save all your data, stay up to date on the world of Dr. Vranjes Firenze and create a wishlist containing your favorite products.

Is it possible to recover an account password if it is lost/forgotten?

To reset the password, please consult the account section.

PAYMENTS

Is buying on the Dr. Vranjes Firenze site safe?

Yes, the purchases on the Dr. Vranjes Firenze site are secure and guaranteed.

What methods of payment can be used on the Dr. Vranjes Firenze site?

You can pay by: Credit Card, PayPal, Bank Transfer, Google Pay and Apple Pay. Other payment methods are available depending on the country in which the purchase is made.
For further information, please consult our online policy.

Is it possible to pay on delivery?

No, we do not accept payment by cash on delivery.

DELIVERY

Where are the orders shipped from?

All extra European and European orders are shipped from our warehouse in Italy.
All UK orders are shipped from our warehouse in UK.

Is it possible to track the shipment of the order?

We provide the customers with a tracking number as soon as the orders are shipped out.

How long does the shipping take?

For European and extra European countries, orders are usually delivered within 3-5 working days.
Orders in UK are delivered within just 2 working days for London and surrounding areas, and within 3 working days for the rest of the UK.

How much is the shipment?

For all extra European orders over €60 the shipment is free of charge, all other orders have a shipping cost of €10.
For European orders over €40 the shipment is free of charge, all other orders have a shipping cost of €5.
For all UK orders over £40 the shipment is free of charge, all other orders have a shipping cost of £5

RETURNS AND REFUNDS

Can the products purchased on the Dr. Vranjes Firenze site be returned?

Yes, if you are not satisfied with your purchase you can return it at your own expenses within 14 days from the date you received the order.
For more details you can consult our returns policy.

How long does a refund take?

Once we receive the returned goods, we will issue the refund.