Orders
No, you can also do this as a guest. However, by registering on our site you will be able to edit and save all your data, stay up-to-date with the world of Dr. Vranjes Florence and create a wishlist with your favorite products. In addition, by registering for our newsletter you can receive exclusive updates, special offers and news about our products.
If you have just completed an order at our Online Boutique and have not received a confirmation e-mail, please check to see if the message was mistakenly directed to your spam folder. If the problem persists, we ask that you promptly contact our Customer Care department by sending an e-mail to ecommerce@drvfirenze.com or by calling +390230329322. Please always provide the reference order number.
After an order is finalized, it takes approximately 48 business hours for it to be processed. After that, an e-mail containing the shipping confirmation and the corresponding tracking code will be sent. If it is not possible to track your order via the tracking code, please contact our Customer Care, either by e-mail at ecommerce@drvfirenze.com or by phone at +390230329322, always stating the order number reference
Our orders are handled and adjusted automatically so as to meet the timelines shown at the time of purchase. This may therefore result in it not always being immediate and possible to take manual action.
In any case, please contact our Customer Care in a timely manner, either by email at: ecommerce@drvfirenze.com or by phone at: +390230329322, always mentioning the reference order number. We will make every effort to fulfill your request
Once an order has been processed and shipped, you cannot cancel it. However, if you wish to change or cancel an order before it is processed, please contact our Customer Care immediately. We will do our best to assist you.
Yes, you can add a personalized message or choose the gift option during the purchase process.
Newsletter Promo- To each subscriber to our newsletter, no later than the first 30 days of his or her subscription, we offer as a welcome gift a 100 ml room spray, which will be included in his or her first order. The promo cannot be combined or repeated.
Spray 25ml Promo- For every order above €180.00, we offer our customers a 25ml room spray in a surprise fragrance as a gift
Newsletter Promo
Spray 25ml Promo